This morning, thanks to no local help with our luggage ... we found it ourselves.
8.30 called the airport and again got "well call you in 10 mins". Come 11am concluded that wasn't going to happen.
So, first stop google - I googled what flights were coming in and there were no flights coming in for 2 days from Silkair.
Next stop Silkair's online policy. Here is where we found out for the first time we needed to complete a lost baggage report.
No point in calling back Maya at Langkawi as clearly we weren't her problem. So, called the Singapore lost and found and got significantly further in 10 minutes than the entire time dealing with the Lankawi office. Note to self in case I ever need it again, the number is +6565974500. Found out bags went back to Phuket ... then went to KL. Got the flight number they were arriving on and the new rush tag numbers. Got everything! Why couldn't Langkawi do this???!!! Was also strongly recommended to go fill in the report as otherwise insurance wouldn't be claimable.
Went to the airport and asked to see Maya. 10 minutes later she wandered over. She shared some of what I already knew.. the rest I explained to her.
Asked to fill in the report, she didn't seem terribly obliging but nonetheless she vanished for another 15 minutes to get the report.
When the luggage appeared, I explained policy is to send luggage to us - and as we had to come to it due to the stuff up of not telling us about the report we should be sent back to the hotel with the luggage. Maya got annoyed and after arguing went ahead and organised the transport. She said the car would be here in 10 mins. 15 mins later ... no car ... asked about the car and it was on the other side of the island so no choice but to spend even more money on the situation and rent a car.
Back to the hotel and when all unpacked we thought why go anywhere further and went to the hotel's amazing beach!
For dinner we went to Pahn-Thai, one of the restaurant's here at Berjaya Resort. The view is amazing, the feel is romantic and the food is just delicious. You simply cant miss this experience. It's also very reasonably priced and the staff speak perfect english and are incredibly helpful and attentive. Soft shell crab is a must!!!
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